Terms and Conditions

Client Agreement – Code of Care


  • I will treat the client with respect and care at all times.
  • Disclosure of all information during therapy and consultations remains confidential.
    • I have a professional obligation to report to relevant authorities any concerns if I believe the client may be intending to cause harm to themselves, myself or others.
    • A query on suitability or conflict of therapy with other treatment practitioners may have to be sought occasionally, with client knowledge.
  • If receiving medical treatment of any kind, it is recommended that proper diagnosis is sought where relevant, to assist me and also to inform those professionals of your enquiries toward Hypnotherapy.
  • This generally complies with that of the NHC and the CNHC, a Department of Health supported Register on which I am also a registered member.


Client Agreement


For your safety as my client, I will always: 


  • Ensure you have given me written consent to conduct sessions. 
  • Taken reasonable steps to ensure that solution focused hypnotherapy is suitable for you.  
  • Discuss emergency contacts with you in the form of a family member, friend or GP. 
  • Notify you of how to pay and that payment must be paid prior to our session. 


Privacy Policy


The General Data Protection Regulation (GDPR) is concerned with the personal information about you that I collect, store and share. The following details my GDPR policy.




  • Your name and address
  • Date of Birth
  • Relationships and Occupation 
  • Telephone numbers (plus permission to send SMS & leave voice message)/Email address
  • Medical conditions relevant to the sessions
  • Prescribed medication
  • Details of your GP for me to contact in case of emergency or in the rare situation where I feel you may harm yourself or others
  • Any other information you feel you would like to share (but this is optional)
  • Session summary of what you want to achieve by coming to see me.





  • Paper: written notes (described below)
  • Smartphone: I will store your contact information in my phone which is password protected. I do not store your full name, I keep a record of your first name followed by the leading letter of your surname. This allows me to contact you in case of emergencies or to re-arrange appointments, if this is a suitable way for you to communicate with me.
  • Email: your email address and correspondence will be stored in my email account (google mail) by nature of you contacting me. This will be deleted once we have finished the sessions and signed you off. Any relevant emails that I feel need to be kept will be printed off and added to your written notes.
  • Website: none of your personal information is stored on my website, other than to momentarily collect and send it to my email account for the purposes of our initial contact. Any further communications are deleted once the correspondence has been completed.





  • Initial Consultation notes including contact details.
  • Client/therapist Agreement
  • Brief Session Notes
  • GDPR Agreement



  • Contact name and telephone numbers
  • Email/SMS





I will occasionally undertake peer supervision as a form of good practice. This process allows me to voice any concerns I may have in a safe environment which is strictly confidential. In order to protect my clients’ privacy, my Supervisor will not know you personally or professionally. I will refer to you by a Pseudonym and I may refer to your information verbally when it’s helpful to the professional processes.



If your health is in jeopardy or I feel you may harm yourself, I may share your contact information with an emergency healthcare service (e.g. GP or Mental Health Crisis Team).


If I become aware of your intent to cause harm to another person/organisation, the law may require that I inform an authority including sharing your contact details



When we have finished working together, I will erase electronic copies of your information and any correspondence within one month of completion of the sessions.


I will store your written information in a secure place for up to seven years after the completion of our work together. This is so that I have a reference of our work in situations such as you returning to sessions in the future and it is also an obligation under my professional standards and insurance policy. After this time has passed, I will shred the written information.




You have the following rights:

  • To be informed of what information I hold (i.e. this document).
  • To see the information I hold about you (free of charge for the initial request).
  • To rectify any inaccurate or incomplete personal information.
  • To withdraw consent to me using your personal information.
  • To request your personal information be erased (though I can decline whilst the information is needed for me to practice lawfully & competently).

 Treatment Consent


  • The therapist has fully explained the procedures and treatment, together with any self-help on my part.
  • I accept the fee payable and note the 24 hours’ notice of cancellation of appointment that is required, otherwise the fee will be charged. 
  • The therapist reserves the right to refuse or postpone treatment if they feel threatened or disrespected.
  • I have made sure that I have asked the therapist any questions about treatment and that I have contacted them with any worries or queries I may have prior to treatment.

By receiving treatment from me you are held to have accepted the foregoing Terms and Conditions.